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Italian speaking Fitbit Products Support Specialist role in Bulgaria at Mercier Consultancy. Mercier Consultancy is seeking an Italian speaking Fitbit Products Support Specialist to join our team in Bulgaria! This is a wonderful chance for individuals passionate about fitness and technology to provide exceptional support to Italian-speaking customers.. As a Support Specialist, you will assist customers with inquiries and issues related to their Fitbit devices, ensuring they have a seamless experience while using their products.. Responsibilities. . Provide exemplary support to Italian-speaking customers through phone, email, and chat communications. . Troubleshoot and resolve technical issues for Fitbit products. . Educate customers on product features and best practices for usage. . Accurately document customer interactions within our support system. . Collaborate with technical teams to escalate complex issues when necessary. . Encourage customer engagement through proactive support and recommendations. . Uphold a friendly and professional tone in all communications. . . Fluency in Italian and English, both written and spoken. . Strong skills in customer service with a commitment to customer satisfaction. . Previous experience in technical support or customer service is preferred. . Genuine interest in fitness technology. . Strong problem-solving capabilities. . Team-oriented with a collaborative attitude. . Experience with support platforms and software is a plus. . Company Location: Italy.