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Italian-Speaking Customer Support for Home Appliances Department In Greece at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Home Appliances Department, located in beautiful Greece! In this essential role, you will be the first point of contact for our Italian-speaking clients, providing them with expert assistance and support regarding their home appliances. Your fluency in Italian will be key in ensuring a positive experience for our customers while they utilize our high-quality products.. If you are passionate about customer service, enjoy engaging with clients, and have a keen interest in home appliances, we invite you to join our dynamic team!. Responsibilities. . Assist customers in Italian via phone, email, and chat with inquiries related to home appliances. . Provide detailed information about products, troubleshooting, and proper usage. . Document customer interactions and maintain accurate records in our support system. . Collaborate with internal teams to resolve customer issues effectively. . Engage with customers to gather feedback and improve our services. . Stay updated on product knowledge and trends in the home appliance industry. . Participate in training sessions to enhance customer support skills. . Fluency in Italian and English, both written and verbal. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.. Previous experience in customer support, preferably in the home appliances or retail sector. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. A customer-centric attitude and a passion for helping others. Ability to multitask in a fast-paced environment. Willingness to work in Greece and experience a vibrant culture. Company Location: Greece.