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Inbound Call centre agent at The Launch Group. Contact Centre Agent. . Location:. Teleperformance (via The Launch Group). . Job Type:. Full-time. . Pay:. £12.21 per hour. . Shifts:. Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts). The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you'll manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.. Conduct sensitive, solution-focused conversations with customers . Manage and prioritise a varied caseload . Review complex information and assess evidence using sound judgment . Liaise with internal teams and external agencies to progress cases . Demonstrate empathy and resilience when supporting vulnerable individuals . Maintain detailed and accurate case records . Seek guidance and escalate cases appropriately. Key Skills & Competencies:. . Excellent verbal and written communication . . Strong organisational and problem-solving abilities . . Empathy, professionalism, and discretion . . Critical thinking and attention to detail . . Proactive and self-motivated with a collaborative mindset. . Company Location: United Kingdom.