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French Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.. Key Responsibilities. . Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.. . Assist customers with transaction inquiries, account statements, and digital banking services.. . Provide detailed information on banking options, fees, and promotional offers.. . Resolve customer complaints and issues in a prompt and professional manner.. . Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.. . Collaborate with various departments to enhance customer service delivery and address client concerns.. . Stay informed about industry changes and banking products to enhance customer interactions.. . . Fluency in French (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably within the banking or financial services sector.. . Strong communication skills with a focus on customer satisfaction.. . Ability to understand and explain complex financial information clearly.. . Excellent problem-solving skills and a proactive approach to addressing customer needs.. . Proficient in CRM systems and general banking software.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.