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Customer Service Representative - APPEALS AND GRIEVANCE (INDEXER) at MPF Federal. Primary Responsibilities:. Responsible for providing expertise or general support to teams in reviewing, researching and investigating, negotiating and resolving all types of appeals and grievances. Communicates with appropriate internal parties regarding appeals and grievance issues, implications, and decisions. . May also need to analyze and identify trends for all appeals and grievances. May research and resolve written complex or multi-issue provider complaints submitted by physicians/providers.. This role involves:. ·        Extensive work experience within own function. . ·        Work is frequently completed without established procedures.  . ·        Work is frequently completed without established procedures.  . ·        Works independently. . ·        May act as a resource for others. . ·        May coordinate others' activities. . Compensation: $15.00 - $17.75 depending on SCA rates by county.. Required Qualifications:. ·        High School Diploma / GED (or higher). . ·        2+ years of healthcare claims benefits experience including researching claim denials. . ·        1+ years of experience in a customer service environment. . ·        1+ years Claims Appeal experience. . ·        Basic Proficiency in Microsoft Excel and Word (ability to create, edit, save, and send).. Soft Skills:. ·        Knowledge of TRICARE or Medicare (CMS) Policy and Processes. . ·        Ability to ask probing questions to identify underlying issues. . ·        Ability to think analytically. . ·        Time management and organizational skills. . ·        Issue resolution skills as well as the ability to interact with internal and external customers.. Preferred Qualifications:. ·        Knowledge of TRICARE or Medicare (CMS) Policy and Processes.. Company Location: United States.