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Implementation Scientist at SOPHiA GENETICS. Do you have a passion to be at the heart of diagnostic innovation? . Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new . Implementation Scientist . on the east coast in North America (NORAM). . We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. . Your Mission. As an . Implementation Scientist. , you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. . Reporting to the NORAM Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. . The value add:. Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) . Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution . Coordinate technical and executive stakeholders at all levels both internally and externally . Provide all onboarding support & technical training throughout the customer-defined NGS workflow . Drive customer satisfaction through first routine run, and support ongoing application training . Your Background:. . BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar . . Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical . . You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines . . Excellent communication, presentation, and interpersonal skills are required . . Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required . . Company Location: United States.