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Latvian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for a Latvian Speaking Customer Service Agent. This position offers the opportunity to work in beautiful Bulgaria, with paid relocation included! As a vital member of our customer service team, you will provide exceptional support to Latvian-speaking clients and help them with their inquiries regarding our products and services.. Responsibilities. . Assist Latvian-speaking customers via phone, email, and chat, addressing a variety of inquiries related to our services.. . Provide clear and accurate information regarding product offerings, account management, and troubleshooting.. . Handle customer complaints and issues professionally, aiming for high customer satisfaction.. . Document all customer interactions in the CRM system to ensure proper follow-up and service quality.. . Work collaboratively with other team members to enhance customer experience and streamline service processes.. . Stay updated on product knowledge and company policies to provide the most effective support.. . . Fluency in Latvian (both written and spoken); proficiency in English is advantageous.. . Experience in customer service is preferred, especially in a similar role.. . Strong communication skills and a customer-focused attitude.. . Able to resolve conflicts and provide effective solutions promptly.. . Familiarity with CRM systems and comfortable with office software.. . Self-motivated and able to work independently in a remote or hybrid environment.. . Willingness to relocate to Bulgaria with paid relocation support.. . Desire to learn and grow within a supportive, dynamic workplace.. . Company Location: Bulgaria.