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Finnish Speaking Customer Loyalty Advisor at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Finnish Speaking Customer Loyalty Advisor. This position is ideal for individuals who are enthusiastic about customer service and dedicated to creating a loyal customer base through exceptional support.. Responsibilities. . Provide superior support to Finnish-speaking customers, focusing on fostering strong and lasting customer relationships.. . Address customer inquiries concerning accounts, products, and loyalty programs with professionalism and care.. . Proactively engage with customers to offer updates, resolve issues, and gather invaluable feedback for service improvement.. . Promote loyalty programs, clearly communicating benefits to encourage sustained engagement with the brand.. . Collaborate closely with cross-functional teams to ensure excellent service delivery and effective resolution of customer concerns.. . Gather and analyze customer feedback and loyalty metrics to recommend enhancements in overall customer experience.. . Maintain comprehensive records of customer interactions and insights in the CRM system for ongoing improvement efforts.. . . Fluency in Finnish and English, both spoken and written.. . Experience in customer service or customer loyalty positions, particularly within retail or service industries.. . Exceptional communication and interpersonal skills, with a strong commitment to customer satisfaction.. . Familiarity with CRM software and proficiency in Microsoft Office applications.. . Strong analytical abilities and a proactive mindset towards customer engagement and issue resolution.. . Ability to work well in a team environment and adapt to diverse customer needs.. . Flexibility to work various hours, including evenings and weekends as needed.. . Company Location: Finland.