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Nordic Speaking Customer Service for Biotechnology industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a new opening for Nordic Speaking Customer Service Representatives in the biotechnology industry. This position is perfect for individuals who are not only passionate about customer service but also interested in the advancements within the biotechnology sector. In this role, you will provide essential support to customers and partners in their native Nordic languages, ensuring a seamless experience with our innovative biotechnology products and services.. Key Responsibilities. . Handle customer inquiries related to biotechnology products and services through phone, email, and chat in Nordic languages.. . Educate clients on product applications, usage guidelines, and compliance requirements.. . Assist in troubleshooting and resolving any issues related to product functionality.. . Document all interactions clearly and follow up with customers to ensure satisfaction.. . Work closely with internal teams to facilitate efficient service delivery and enhance customer experience.. . Stay updated on industry trends and product knowledge to provide informed and accurate assistance.. . . Fluency in one or more Nordic languages (Finnish, Swedish, Norwegian, or Danish) is essential; proficiency in English is a plus.. . Previous experience in customer service, especially in the biotechnology or healthcare fields, is preferred.. . Strong written and verbal communication skills with the ability to simplify complex information.. . Excellent problem-solving and critical thinking abilities.. . Strong customer-centric attitude and commitment to providing quality service.. . Familiarity with CRM software and customer service tools is desirable.. . Willingness to work flexible hours, including weekends if necessary.. . Company Location: Greece.