Polish Speaking Customer Service Subscription-Based Services - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is delighted to announce an exciting opportunity for Polish Speaking Customer Service Representatives specializing in Subscription-Based Services, based in beautiful Greece. This role is perfect for individuals who possess a passion for providing exceptional customer support in a vibrant service environment. As a representative, you will assist customers in navigating their subscription inquiries, ensuring a seamless experience all while speaking Polish.. Key Responsibilities. . Manage customer inquiries regarding subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish.. . Provide detailed information to customers about subscription plans, features, and pricing.. . Assist customers with the onboarding process and guide them through service utilization.. . Resolve complaints and issues efficiently to ensure high levels of customer satisfaction.. . Document all customer interactions accurately in the CRM system for record-keeping and follow-up.. . Collaborate with cross-functional teams to enhance service delivery and respond to customer needs.. . Stay informed about industry trends and service offerings to provide accurate assistance to customers.. . . Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.. . Experience in customer service, particularly in subscription-based services or a similar industry.. . Strong communication and interpersonal skills, with a customer-oriented mindset.. . Able to handle multiple inquiries simultaneously in a fast-paced environment.. . Problem-solving abilities with a proactive approach to customer needs.. . Familiarity with CRM software and customer service applications.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Company Location: Bulgaria.
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