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Technical Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Axonius. We are currently looking for a Technical Support Engineer in United States.. Join a globally distributed, remote-first team where technical expertise meets customer obsession. As a Technical Support Engineer, you'll play a key role in resolving complex software issues, guiding enterprise clients, and ensuring seamless functionality across a cutting-edge asset intelligence platform. This is a high-impact role for someone who thrives on troubleshooting, collaboration, and continuous improvement. You’ll be part of a fast-growing, innovation-driven environment that values clear communication, curiosity, and technical depth.. . Accountabilities:. . Serve as the primary point of contact for customer support tickets assigned to you, ensuring timely and accurate resolution.. . Act as a key escalation point for Technical Support and Technical Account Management teams.. . Troubleshoot incidents with a “one-touch resolution” approach and ensure detailed follow-up through email and ticketing systems.. . Provide clear and informative guidance on product usage, technical issues, and integrations.. . Document resolutions and contribute to internal and external knowledge bases for future reference.. . Identify recurring issues and patterns, offering feedback for product and process improvements.. . Collaborate with engineering teams by writing thorough escalation notes and supporting complex technical analysis.. . . . 3+ years in a Technical Support role within a software or technology company.. . Excellent written and verbal communication skills, able to simplify complex technical topics for diverse audiences.. . Demonstrated troubleshooting expertise with a focus on customer satisfaction and ownership.. . Proficient in writing technical documentation such as troubleshooting guides and knowledge base articles.. . Solid understanding of networking (TCP/IP, firewalls, proxies, routing, subnets) and ability to use system tools for diagnostics.. . Hands-on experience with RESTful APIs and interpreting JSON responses.. . Competency with Linux shell commands in enterprise environments.. . Bonus experience includes:. . . Python scripting or code analysis. . cURL usage for testing APIs. . TLS/certificate troubleshooting. . SAML and authentication protocols. . Log and database analysis (MongoDB). . Familiarity with Docker and OpenVPN. . . Company Location: United States.