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Customer Support Representative at ThinkingIT Corp.. About ThinkingIT Corp.. Join our dynamic and fully remote team at ThinkingIT Corp., where we specialize in delivering innovative IT and marketing solutions to the iGaming industry. We pride ourselves on our commitment to exceptional customer service and user satisfaction.. Position Overview:. As a . Customer Support Representative. , your primary responsibility will be to assist our users by providing timely and accurate information, troubleshooting issues, and ensuring a smooth experience with our products. You will be the first point of contact for our clients, playing a critical role in upholding our reputation for excellence.. Key Responsibilities:. . Respond to customer inquiries via email, chat, and phone in a friendly and professional manner.. . Help users navigate our platforms, answering questions related to account management, product features, and troubleshooting.. . Document and track customer issues using our support ticketing system.. . Collaborate with internal teams to resolve complex issues and improve our services.. . Provide feedback and insights from users to help enhance product offerings and customer support processes.. . Participate in customer success initiatives and contribute to user engagement strategies.. . . 1-2 years of experience in a customer support or related role.. . Excellent communication skills, both written and verbal.. . Ability to work in a fast-paced environment and manage multiple tasks simultaneously.. . Proficiency in support ticket systems and CRM tools.. . Strong problem-solving skills and a customer-centric mindset.. . Familiarity with iGaming or related industries is a plus.. . Company Location: Azerbaijan.