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Polish Speaking Customer Service Agent For A 5 Star International Airline at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Polish Speaking Customer Service Agent to join a prestigious 5-star international airline. In this vibrant role, you will be responsible for assisting Polish-speaking passengers with their inquiries regarding flight bookings, travel policies, and any issues they may encounter. This position is perfect for individuals who are passionate about the travel industry and committed to providing exemplary customer service in a fast-paced environment.. Responsibilities. . Deliver outstanding customer service to Polish-speaking passengers through various channels including phone, email, and social media.. . Assist with flight reservations, cancellations, and modifications for customers.. . Educate passengers on baggage policies, travel guides, and the airline's services.. . Handle customer complaints with professionalism and empathy, ensuring customer satisfaction.. . Document customer interactions accurately and manage follow-up inquiries efficiently.. . Collaborate with different departments to resolve customer issues and enhance their travel experience.. . Stay informed about the latest industry developments and airline promotions to inform customers accurately.. . . Fluency in Polish is essential; proficiency in English is highly desirable.. . Customer service experience, preferably in the travel or hospitality industry.. . Excellent communication and interpersonal skills.. . Able to handle high-pressure situations with a calm demeanor.. . Familiarity with airline operations and booking systems is advantageous.. . Willingness to work flexible hours, including evenings, weekends, and holidays when necessary.. . Company Location: Greece.