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Polish speaking Fitbit Customer Support Specialist in Bulgaria - Relocation Pack at Mercier Consultancy. Mercier Consultancy is excited to offer an opportunity for a Polish Speaking Fitbit Customer Support Specialist in beautiful Bulgaria, complete with a generous relocation package! This role is ideal for individuals looking to combine their passion for technology and health with exceptional customer service skills.. As a specialist, you will be responsible for assisting Polish-speaking customers with their inquiries regarding Fitbit products. Your goal will be to deliver outstanding support and ensure that users can make the most of their fitness devices.. Responsibilities. . Support Polish-speaking customers via phone, email, and chat, addressing their questions and concerns. . Troubleshoot any technical issues and offer reliable solutions. . Guide customers through the effective use of their Fitbit devices and applications. . Document customer interactions in accordance with company policies. . Work closely with technical teams to escalate issues when necessary. . Promote a positive user experience and encourage customer engagement. . Maintain a friendly and professional demeanor at all times. . . Fluency in Polish and English, both written and spoken. . Strong customer service skills with an emphasis on effective communication. . Prior experience in customer support or technical assistance preferred. . Genuine interest in fitness and health technology. . Ability to troubleshoot issues and think critically under pressure. . Team-oriented mindset with the capability to work independently. . Familiarity with customer support software is an advantage. . Company Location: Bulgaria.