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Complaints Executive at Target. At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for a . Complaints Executive. who shares our passion for progress!. We offer a fully remote contract and a starting salary of £23,809.50. 37.5 Hours Per Week, between 8am and 6pm. As a. Complaints Executive. with Target, you’re accountable for speaking to our customers when things haven’t quite gone to plan. Your role is to listen to their complaint & concerns, before investigating and providing a resolution.  .  Every complaint is different, so there is a need for you to be flexible in your approach.  Your responsible for reassuring the customer that their problem will be rectified as effectively as possible.. More Specifically, you'll focus on getting it right first time and always aim to delight our customers by:. . Having great conversations with our customers over the phone and through email. . Treating our customers fairly, ensuring they have a fair and compliant outcome. . Investigating why the complaint has occurred and provide a resolution to customers both over the phone and via email. . Escalating complaints when you feel it's necessary. . Identifying and implementing changes to prevent complaints reoccurring . . Working within our standard practices and procedures. . Achieving the performance measures set, which include quality, avoidable complaints and avoidable events & behaviours. . We're looking for candidates with experience working in a Complaints environment, ideally within the Financial Services Industry (or other regulated industry). . Alternatively you'll have worked in a customer focused department within the Financial Services industry.. You will also be.... . Passionate about providing fantastic levels of service for our customers. . Able to work and learn quickly in a fast paced, fun and dynamic environment. . Caring about doing a great job and exceeding expectations with the quality of what you do. . Able to work with Service Level Agreements (SLA's). . Calm and reassuring with their telephone manner. . Confident in writing letters. . Conscientious and has good attention to detail. . Resilient. . Pro-active, inquisitive and problem solving by nature. . Has the ability to see things from the customers perspective and put the customer first. . Understanding of the Financial Ombudsman Service (FOS) & Financial Conduct Authority (FCA). . If you're looking for a vibrant team that celebrates success and innovation, your journey with . Target Group . starts here!. Company Location: United Kingdom.