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Dutch Speaking Customer Support for Food Delivery Service Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is thrilled to offer an opportunity for a Dutch Speaking Customer Support Agent to join our Food Delivery Service Department. In this dynamic role, you will be the first point of contact for our customers, providing them with excellent support in Dutch regarding their food delivery needs. Your responsibilities will include answering product inquiries, resolving issues, and ensuring that our customers have a positive experience with our services. If you are food-savvy, enjoy helping people, and have excellent communication skills, we would love to see you apply!. Responsibilities. . Respond to customer inquiries through phone, email, and chat in Dutch with a focus on clarity and empathy.. . Provide detailed information about menu options, delivery processes, and service features.. . Assist customers in troubleshooting issues with orders, delivery times, and account management.. . Document customer interactions accurately to help improve our service quality.. . Collaborate closely with delivery staff and other teams to enhance customer satisfaction.. . Stay updated on promotions, menu changes, and customer preferences.. . Collect customer feedback to identify areas for improvement in our services.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, especially within food service or delivery, is preferred.. . Strong communication skills with a passion for delivering exceptional customer service.. . Able to effectively resolve customer complaints and concerns.. . Proficiency in using customer service software and technology.. . Team-oriented with the ability to multitask in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends as required.. . Company Location: Greece.