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Confirmations Specialist - Call Center at Bath & Cabinet Experts. Bath Experts . | Exclusive Jacuzzi Bath Remodel Dealer. Compensation: . Hourly Base + Commission . Location: . Remote. Employment Type: . Full-Time. At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows. . Job Duties & Responsibilities:. Manage and maintain accurate, up-to-date schedules for Design Consultants. Handle inbound and outbound confirmation calls. Confirm and verify required criteria for in-home sales appointments, including:. Homeownership. Project interest and scope. Decision-maker availability. Reinforce appointment expectations and value with homeowners. Improve customer satisfaction through professional and effective communication. Reduce cancellations, reschedules, and no-shows. Document all appointment updates and notes accurately in the CRM. Communicate schedule changes or concerns to sales leadership. Skills & Qualifications:. Minimum of 2 years’ experience in confirmations, call center, or sales-related roles. Excellent verbal communication and phone presence. Strong organizational skills with the ability to prioritize tasks effectively. Detail-oriented with strong follow-through. Comfortable working in a fast-paced environment. Benefits:. Full-time W2 employment with competitive pay and several bonus opportunities. Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match. Paid Time Off . including paid holidays and your . birthday off. !. Flexible remote schedule with weekend availability. Ongoing training to grow your skills. Work in a supportive, award-winning company that values people and performance. Why work at Bath & Cabinet Experts?. Bath & Cabinet Experts. is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, . Bath Experts. is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into . 8 additional markets. - Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.. In addition to bath remodeling, we launched . Cabinet Experts. , a dedicated division focused on . kitchen cabinet refacing. , bringing the same high-quality, transformative experience to one of the most important spaces in the home.. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a . 4x Top Workplace Award winner.. . We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.. Company Location: United States.