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Customer Operations Associate at Helprise. Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.. Our client is seeking a . Customer Operations Associate.  to join a growing team and provide excellent service to their customers.. As part of the . Customer Operations team. , you will be responsible for resolving customer inquiries through omni-channel communication and ensuring accurate, timely support. You will also collaborate with cross-functional teams, gaining exposure to new systems and products in a dynamic, supportive environment. This role offers a great opportunity to start or further develop your career in customer operations.. YOU WILL. . Resolve customer inquiries primarily via email, with occasional phone support. . Maintain professionalism and deliver excellent quality service while building positive customer relationships. . Collaborate with consumers and merchants to gather and evaluate information to resolve escalated loan processing issues. . Participate in ongoing training to expand your skills and responsibilities. . Identify trends and areas for improvement such as customer experience, process quality, or product features. . Support ad-hoc projects and the incubation of new products and features. . Manage schedules, emails, and chat channels independently to ensure productivity and strong quality scores. . . Willingness to support operations during evenings, weekends, and public holidays. . Strong written and verbal communication skills. . Ability to deliver high-quality work independently in a fast-paced, virtual environment. . Previous experience in customer support (phone, email, chat) is a plus. . Proactive problem-solving skills and sound judgment. . Strong organizational skills with attention to detail. . Collaborative mindset and eagerness to learn from cross-functional partners. . Ability to manage multiple priorities with strong follow-through. . Familiarity with Mac (iOS) and Google Workspace tools is a plus. . Company Location: Poland.