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Lead Admin, Hyundai at WarrCloud. Top Reasons to Work with Us:. . Be part of our team that is first to market and the future of warranty claims processing. . 100% Remote opportunity. . Competitive salary + bonus + home office stipend. . Free employee health insurance. . 401K with employer match. . Chance to work with first-of-its-kind AI/ML technology. . Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive. . Position Purpose:. As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction. . What You Will Be Doing. . Serve as an OEM and technical subject matter expert. . Lead a team of Warranty Administrators by providing guidance and support on a daily basis. . Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members . . Maintain OEM training and/or certification, if applicable. . Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp. . Facilitate team meetings. . Participate in Sales calls and Kickoff meetings. . Demonstrate a service culture that prioritizes customer satisfaction. . Model, train, and coach expectations to deliver the service standard. . Participate in interviewing and selecting talent. . Reviewing, developing, and evaluating talent. . Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors). . Serve as second-tier support for client escalations from Warranty Administrators. . Scheduling Warranty Administrators and ensuring there is coverage/back-up. . Keep the team motivated. . Review each admin’s accounts on a weekly basis. . Verifying EOM billing. . Proactively coach employees as needed. . What You Need for This Position. . Prior experience as a Warranty Administrator. . A passion for people. . Strong communication skills and professional writing skills. . A desire to find solutions. . Strong sense of self-awareness and people management skills. . Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software. . Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview.. . Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.. . Nice to Have. Previous management or leadership experience. Company Location: United States.