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Spanish Speaking End User Support Specialist at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is excited to announce a position for a Spanish Speaking End User Support Specialist. In this role, you will be responsible for delivering exceptional technical support to our Spanish-speaking clients, addressing their inquiries and resolving their IT issues effectively. If you are passionate about providing excellent customer service and have a strong technical background, we invite you to apply!. Responsibilities. . Provide outstanding end-user support to Spanish-speaking customers through various communication channels, including phone, email, and chat.. . Identify, troubleshoot, and resolve a range of technical issues related to software and hardware.. . Document support requests and customer interactions accurately in our ticketing system.. . Educate end users on software functionalities and best practices for troubleshooting.. . Collaborate with technical teams to escalate issues that require more advanced solutions.. . Maintain knowledge of product updates and best practices to deliver optimal support.. . . Fluency in Spanish and English; additional languages are a plus.. . Previous experience in end-user support or technical assistance roles is highly desirable.. . Strong analytical and problem-solving skills with a commitment to customer satisfaction.. . Excellent verbal and written communication skills, capable of explaining technical concepts clearly.. . Familiarity with IT troubleshooting methods and customer support tools.. . Able to manage multiple tasks while working in a fast-paced environment.. . Company Location: Greece.