We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager (CSM) - Remote at Hire with Reef. Job Title: . Customer Success Manager (CSM). Location: . Remote . Role Type: . Full-Time . . Who Are We?. At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. . We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest seriously in their customer retention and growth infrastructure. . We support your integration into these companies by providing you with additional training, admin/HR support, and adding you to our community of high-performing customer success and revenue professionals.. About the Role . We're seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You'll work directly with the client team, owning complete customer lifecycle management from onboarding through renewal and expansion. . You'll manage a portfolio of key accounts, ensuring they achieve their desired outcomes while identifying growth opportunities. The company provides comprehensive customer data, proven success frameworks, and clear retention targets. . What success looks like:. 95%+ client retention rate with consistent account expansion revenue. You'll work with established business owners who value strategic partnerships and long-term growth. You'll be part of an integrated revenue team with direct access to senior leadership and clear progression opportunities within the organisation. . This role suits people who've consistently driven client success and revenue growth in complex B2B environments and want to join a company serious about scaling through customer excellence.. . Excellent spoken and written English. . 3+ years experience in customer success or account management roles. . Proven track record of managing client relationships and driving renewals. . Comfortable presenting to business owners and senior stakeholders. . Strong problem-solving and consultative communication skills. . Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset.. . Company Location: Philippines.