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VIP Manager - Canada at Rhino Entertainment Group. Rhino Entertainment. is looking for a highly motivated, customer-focused . VIP Manager . to join our team and support the Canadian market. In this role, your main focus will be proactive outreach and player engagement, using sales-driven tactics to reactivate lapsed players, retain high-value customers, and drive revenue growth through personalised communication.. Reporting directly to the . Country Manager - Canada. , you will support both English and French Canadian-speaking players, build meaningful relationships and deliver tailored VIP experiences. With a strong focus on customer engagement, you’ll be aware of everything relating to your customers' experience, pitch new promotions, support the planning and execution of VIP events and re-engage customers in a professional, compliant, and responsible manner.. What your role will look like:. . Provide personalised support to VIP players in English and French across multiple communication channels, including phone, WhatsApp, chat, and email. . Build relationships with high-value customers by providing exceptional customer service. . Make outbound calls to VIP players with weekly engagement targets. . Manage daily tasks, including inbound email replies, customer birthdays, withdrawals, and Source of Funds requests . . Planning and execution of VIP events and experiences. . Collaborate with internal teams (VIP, Compliance, Payments, CRM) to ensure smooth resolution of complex issues. . Analyse player behaviour and trends to produce insights and strategic reports. . Act as a brand ambassador upholding Rhino Entertainment’s values and delivering top-tier service with a player-first mindset. . Ensure compliance with internal policies and external regulations, balancing customer care with responsible gambling practices. . Manage ad hoc tasks and reporting as required by the business. . Note: This role requires working on an Eastern Standard Time Zone (10:00–19:00) or Central European Time (15:00–00:00).. . Fluency in English and French (spoken and written); Quebecois dialect is an asset. . Excellent communication skills across phone, email, and chat. . Previous experience as a VIP Account Manager or in a similar customer-facing role. . In-depth knowledge of both Casino and Canadian sports markets. . Strong analytical and problem-solving skills. . Ability to perform well in a fast-paced, high-pressure environment. . Exceptional time management and organisational abilities. . Passion for delivering top-tier customer experiences. . Team-oriented with the ability to collaborate across departments. . Energetic, personable, and creative with a positive attitude. . Company Location: Canada.