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Spanish Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to seek a Spanish Speaking Tier 1 Support Agent to join our dynamic team. This position is perfect for individuals who excel in customer service and are eager to assist our Spanish-speaking clients. As a Tier 1 Support Agent, you will provide the first line of support, addressing inquiries and resolving issues efficiently.. Responsibilities. . Handle incoming customer inquiries from Spanish-speaking clients via phone, email, and chat with professionalism and care.. . Troubleshoot basic technical problems and offer effective solutions or escalate as necessary.. . Deliver accurate information about our products, services, and policies in a friendly manner.. . Log all customer interactions and resolutions in the support management system promptly.. . Assist customers in understanding product features and share tips to enrich their overall experience.. . Collaborate with team members to continuously enhance service delivery and client satisfaction.. . Stay updated on company offerings, industry developments, and service updates to provide informed support.. . . Fluency in Spanish and English, with excellent communication skills both verbally and in writing.. . Experience in customer service or similar support roles is advantageous.. . Strong analytical and problem-solving competencies with a customer-centric approach.. . Ability to thrive in a high-energy, fast-paced environment.. . Familiarity with customer support software and CRM systems is an asset.. . Exceptional attention to detail and the ability to handle multiple tasks concurrently.. . A positive attitude and a strong desire to assist customers.. . Company Location: Spain.