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Partner Success Manager at Employment Hero. Who we are. Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. . Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. . The EH Way. At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.  . . We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission. . We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy . . We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale. . We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission. . We Live by Our Values - we role model our values 100% of the time. . We Expect High Performance - we set a high standard and we’re not satisfied with being average. . . This role . The Partner Success Manager is accountable for strategically managing the relationships with core partners/resellers by providing them with the tools and know-how, to grow their business through the reselling of Employment Hero solutions.. The focus of the Partnership team is to manage the post sales engagements and experiences for key partnerships/resellers. The team will be measured on partner performance, engagement and ecosystem health. Example: partner activation rate, time to value, certification completion rate, support engagements and partner sourced revenue. . Your key focus areas will be;.  Strategic Partner Management . . Account management and nurturing relationships to drive short and long-term sustainable growth.. . Effectively manage a robust book of resellers: develop account plans and conduct regular business reviews to track progress and address challenges (product, training, certification).. . Cultivate strong and positive relationships with partners, serving as their main point of contact for inquiries, support, and collaboration. . . Partner Onboarding, Enablement and Certification. . Partner with implementations teams who will develop standardised implementation methods and playbooks for partners. . . Develop reseller onboarding/training plans and facilitate the smooth execution, providing them with the necessary resources, training, and documentation for success. . Implement a reseller certification program that provides resellers with a path to get the most from being an Employment Hero reseller. . Ensure partners are proficient in Employment Hero's products, services, and sales processes.. . Execute partner enablement plans that empower partners to effectively sell and support solutions . . Facilitate training plans to support partners enhance their product knowledge and skills.. . Partner Success: . . Leverage the relationship to drive a feedback loop back to Employment Hero, in order to drive continuous improvements and refinements to the partner program and reseller experience.. . Define and track key performance indicators (KPIs) to measure partner success and identify areas for improvement.. . Implement strategies to improve partner satisfaction and support the partner community . . Issue Resolution / Escalation Management:. . Act as a liaison between partners and internal teams (e.g., product, support, implementations and finance) to address and resolve issues, challenges, or disputes.. . Escalate complex issues to appropriate internal stakeholders and ensure timely resolution.. . Proactively identify and mitigate potential risks to the partnership.. . Team Leadership and Management:. This role will have 1 direct report. . . Lead, coach, and mentor other partner reseller managers to maintain a high level of motivation, performance and professionalism.. . Set clear performance expectations, conduct regular performance evaluations, and provide ongoing feedback to team members.. . Foster a collaborative and positive team culture that prioritises customer-centric values.. . Who you are . To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring. . Leadership - Lead with a clear vision and drive high performance team and influential cross functional leadership. . . Growth Mindset - Ability to adapt to changing market conditions and business priorities and demonstrated commitment to continuous learning and improvement.. . Strategic Problem Solver - Ability to ask the right questions, challenge the status quo, diagnose complex situations and anticipate future challenges for long term risk management and success. . . Commercial Acumen - understand and apply business and financial principles to make sound decisions with ability to understand and apply market context to contribute to Employment Hero and our Partners success. . . Analytical - Supporting claims with facts, data and reasoning.. . Storytelling / Communication - Expressing thoughts and information clearly while focusing on the essential message for engaging and compelling storytelling.. . Influence: Build credibility by demonstrating expertise and trustworthiness.. . What we can offer. At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means. . You will work remotely, with the flexibility to own your time and impact. . You will access cutting-edge tools to amplify your work, knowledge and outputs . . You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. . You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies . . You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities . . At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here . employmenthero.com/legals/applicant-policy/. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.. Company Location: Australia.