We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

German Speaking Customer Care - E-Commerce | Work In Greece at Mercier Consultancy MD. Join the enthusiastic team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the booming e-commerce sector! This position offers you an incredible opportunity to work in the beautiful country of Greece while utilizing your language skills to assist customers. If you have a passion for helping others and want to thrive in a vibrant work environment, we want to hear from you!. Key Responsibilities. Provide top-notch customer support to German-speaking clients through various channels, including phone, email, and live chat.. Assist customers with inquiries related to e-commerce transactions, product inquiries, and troubleshooting.. Collaborate with the operations team to resolve issues quickly and efficiently, ensuring customer satisfaction.. Document customer interactions accurately within our CRM system and follow up as necessary.. Identify and suggest improvements to enhance the overall customer experience.. Stay informed on the latest product offerings, promotions, and policies to deliver accurate information to customers.. . Fluency in German (both written and spoken) is required; proficiency in English is advantageous.. . Experience in customer service, preferably within the e-commerce industry.. . Excellent communication skills, with a focus on delivering exceptional customer experiences.. . Ability to work collaboratively within a team and handle fast-paced environments.. . Strong problem-solving skills, with a proactive approach to meeting customer needs.. . Familiarity with CRM systems and e-commerce platforms is beneficial.. . Willingness to relocate and immerse yourself in the diverse culture of Greece!. . Company Location: Germany.