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Application Support Specialist (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Specialist in the United States.. As an Application Support Specialist, you will provide expert-level assistance to users of an AI-powered healthcare application, ensuring they receive timely, effective, and empathetic support. You will work closely with cross-functional teams, including Product and Engineering, to troubleshoot technical issues, escalate complex problems, and contribute to continuous improvements in user experience. This role is ideal for someone who thrives in a fast-paced, innovative environment, enjoys problem-solving, and is eager to learn and become a product expert. Your work will directly impact the efficiency and satisfaction of end users, helping them leverage cutting-edge technology to enhance their professional outcomes.. . Accountabilities:. Deliver tier 1 and tier 2 technical support to end users via phone, email, and chat.. Troubleshoot and resolve technical and user-facing issues; escalate complex problems to Product or Engineering.. Manage support ticket queues, monitor SLA response times, and drive process improvements.. Analyze support trends to inform product enhancements, documentation, and workflows.. Create and maintain internal and external support documentation.. Collaborate cross-functionally to address client-reported bugs, installation issues, and technical challenges.. Support the Customer Success team on technical deliverables and escalations.. . 2+ years of SaaS technical support experience, ideally in a startup or high-growth environment.. Demonstrated ability to provide exceptional customer support and resolve complex technical issues.. Strong documentation, multitasking, and organizational skills.. Analytical and methodical problem-solving skills; ability to remain calm under pressure.. Comfortable navigating ambiguity and shifting priorities.. Quick learner with the ability to become a product expert.. Effective communicator and team player with strong self-direction.. Technical proficiency troubleshooting cloud-based or web applications.. Experience with CRM and ticketing tools (e.g., HubSpot, Zendesk, Salesforce, Jira).. Knowledge of SQL and ability to interpret system logs.. Familiarity with collaboration tools such as Slack, Google Workspace, and Confluence.. Experience in the dental or healthcare field is a plus.. . Company Location: United States.