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Italian Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.. Responsibilities. . Provide excellent customer service to Italian-speaking clients via phone, email, and chat.. . Handle inquiries related to products, orders, returns, and general support professionally and efficiently.. . Resolve customer complaints promptly to ensure customer satisfaction.. . Maintain accurate records of customer interactions and transactions using CRM software.. . Stay informed about products and services to provide knowledgeable assistance to customers.. . Collaborate with internal teams to improve the customer experience.. . Participate in ongoing training sessions to enhance professional skills and product knowledge.. . . Fluency in Italian and English, both spoken and written.. . Previous experience in customer service roles, preferably in a related industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities with a customer-focused approach.. . Proficiency in customer service software and Microsoft Office tools.. . Detail-oriented with strong organizational skills.. . Willingness to relocate to Sofia, with relocation costs fully covered by the company.. . Company Location: Italy.