Norwegian Speaking In-Game Support Analyst at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking In-Game Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an In-Game Support Analyst, your mission will be to assist Norwegian-speaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively.. Responsibilities. . Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.. . Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts.. . Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.. . Clearly communicate with players regarding game mechanics, features, and updates.. . Collaborate with the development team to relay player feedback and identify recurring issues.. . Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.. . Assist in improving support processes and initiatives aimed at enhancing player satisfaction.. . . Fluency in Norwegian and English, with excellent verbal and written communication skills.. . Prior experience in customer support, particularly in the gaming industry, is highly valued.. . Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.. . A real passion for gaming, with an understanding of game mechanics and community dynamics.. . Willingness to work flexible hours, including nights and weekends, to support players' needs.. . Experience with customer support tools and ticketing systems is a plus.. . A positive, empathetic attitude with a strong commitment to providing exceptional player support.. . Company Location: Norway.
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