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Customer Support & Operations Assistant (Philippines) at Hire Overseas. Our client is seeking a . Customer Support & Operations Assistant. who can manage customer communications and ensure smooth internal workflows. This role focuses on two main areas:. . . Inbox Management. – responding to customer inquiries in a friendly, helpful, and effective way with fast turnaround, while maintaining the brand voice.. . . Manual Sticker Edits. – using internal tools to process customer feedback and produce corrected versions of stickers with speed and accuracy.. . If you’re detail-oriented, thrive in a fast-paced environment, and have excellent English communication skills, this role offers the chance to make a direct impact on both customer satisfaction and operational efficiency.. 🎁 Perks & Benefits. . 💵 Paid in . USD. , every . 15th & 30th. of the month. . 🏖 Up to . 14 days of Paid Time Off. annually (from Day 1). . 📅 Observance of . Holidays based on your location. . . 🏡 . 100% remote. – work from anywhere. . 🚀 Opportunity to directly improve customer experience and team efficiency. . 🎨 Be part of a creative, customer-focused team environment. . 🧩 What You’ll Be Doing. ✉️ . Inbox Management. . Respond to customer inquiries in a warm, helpful, and brand-aligned tone. . Maintain fast response times while ensuring accuracy and clarity. . Use standard email templates while also applying problem-solving skills when unique issues arise. . Research and look up information when needed to resolve customer requests. . Triage and organize the inbox to keep workflows clean and efficient. . 🎨 . Sticker Edits & Customer Feedback Handling. . Use internal tools to apply customer feedback to sticker designs. . Ensure corrected versions are accurate and aligned with requests. . Maintain quality control—stickers don’t need to be perfect, but they should not make issues worse. . Deliver edits quickly and consistently. . ✅ Who You Are. . Excellent English skills (written & spoken). . Friendly, empathetic, and customer-focused communicator. . Highly organized with the ability to manage multiple conversations at once. . Detail-oriented with a good eye for catching errors and inconsistencies. . Comfortable using internal tools and following structured workflows. . Able to balance speed with accuracy in both communications and edits. . Company Location: Philippines.