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Help Desk Engineer - Remote from Philippines at Bit by Bit Inc. Work Hours: United States Eastern Time (9 AM - 6 PM EST) . Salary Range: USD $1200-1500 per month. About BitByBit (BBB): . BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. . Responsibilities . Deliver exceptional customer service to end users via phone and email. . Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. . Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. . Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. . Monitor, diagnose, and troubleshoot network and server issues. . Deploy and manage antivirus solutions, backups, and applications. . Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. . Perform website and DNS administration tasks. . Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V. .  . Skills . Strong time-management, prioritization, multi-tasking, and problem-solving abilities. . Exceptional critical, analytical, and strategic thinking. . Strong command of the English language, with the ability to communicate effectively with US-based clients. . Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). . Experience with Microsoft O365 administration. . Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). . Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). . Ability to work Eastern Time (9:00 AM - 6:00 PM Eastern). Experience . Minimum of 1 year in a Managed Services IT environment preferred. . Education . Bachelor’s degree in a technical field (preferred) or equivalent experience. . Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus. . Company Location: Philippines.