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Customer Service Representative at Remote VA. As a Customer Service Representative at Remote VA, you will play an integral role in our commitment to customer satisfaction. Your primary responsibility will be to assist customers, resolve inquiries, and ensure a smooth experience for all clients. You will work in a fully remote environment, collaborating with a dedicated team to deliver outstanding service.. Key Responsibilities:. . Respond to customer inquiries through phone, email, and live chat promptly and professionally.. . Assist customers with product information, order status, and account-related questions.. . Resolve customer complaints effectively, aiming for first-contact resolution.. . Document and track customer interactions in our CRM system accurately.. . Identify trends in customer inquiries and provide feedback for process improvements.. . Work collaboratively with team members to enhance the overall customer experience.. . . Minimum 3 years of experience in a customer service role.. . Excellent verbal and written communication skills.. . Strong problem-solving abilities and attention to detail.. . Ability to work independently and manage multiple priorities in a remote setting.. . Proficiency with customer service software and tools (experience with CRMs is a plus).. . Customer-focused attitude with a passion for helping others.. . Flexibility to work various shifts, including evenings and weekends if necessary.. . Company Location: Philippines.