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Customer Support Specialist - International Tech Markets at Remote Recruitment. Job Overview. Are you a skilled customer service professional with experience supporting global clients in the tech sector? A fast-growing UK-based technology company is seeking a dedicated . Customer Support Specialist.  to join their dynamic remote team. You’ll play a vital role in delivering top-tier customer experiences across international markets, helping users navigate products and resolve queries with efficiency and empathy. This is your chance to be part of a forward-thinking organisation that values innovation, collaboration, and excellence in customer care.. Key Responsibilities. . Provide timely and effective customer support via email, chat, and ticketing systems (primarily Zendesk).. . Troubleshoot product issues, guide users through solutions, and escalate where necessary.. . Maintain a high level of professionalism and empathy when dealing with a diverse, global customer base.. . Collaborate with cross-functional teams to relay customer feedback and contribute to product improvements.. . Document common support issues and contribute to the internal knowledge base.. . Ensure adherence to service level agreements (SLAs) and internal quality benchmarks.. . Qualifications and Experience. . Minimum 2 years of customer service experience, preferably in an international or tech-focused environment.. . Prior experience using . Zendesk.  is essential.. . Background in working with international customers across various time zones.. . Strong written and verbal communication skills in English.. . Ability to manage multiple tasks with attention to detail and accuracy.. . A proactive and solution-oriented approach to problem-solving.. . . Laptop and stable, high-speed internet connection.  are required for this fully remote role.. . Company Location: South Africa.