Customer Service Agent (After Hours) - EST Working Hours (Remote) at ISTA Personnel Solutions

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Customer Service Agent (After Hours) - EST Working Hours (Remote) at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa is a global Business Process Outsourcing (BPO) company partnering with a U.S. client in the elderly home-based care and healthcare services sector. We are seeking a . Customer Service Representative. to join our . after-hours team. .. Working Hours. 36 – 45 hours per week . Shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends . Hours may change based on operational requirements. PLEASE NOTE. Work Environment:. . This is a fully remote role.. . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to . support a. . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered. . . Public Holidays:.  You will be required to work on all South African public holidays (compensated as per BCEA)..  . Responsibilities. Answer all incoming calls . Resolve client and nurse queries within the scope of after-hours support . Respond to queries via the texting platform in a timely manner . Notify clients and replace caregiver callouts as necessary . Confirm caregivers 1–2 hours before shift start . Perform initial intake for callers potentially interested in services . Document all scenarios on the platform and update caregiver schedules . Assist with non-urgent admin projects as required. Fluent in English . Compassionate, confident, responsible, and reliable . Customer service experience required . Adaptable and flexible regarding work hours . Excellent phone and computer skills . Bonus:. Staffing and/or healthcare experience. If you are not contacted within 14 working days, please consider your application unsuccessful.. Company Location: South Africa.