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Spanish Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is thrilled to present an opportunity for a Spanish Speaking Tier 1 Support Agent. In this pivotal role, you will be the first point of contact for our Spanish-speaking customers, providing essential support and assistance with their inquiries and issues. Your key responsibility will be to ensure a positive customer experience by delivering timely and effective solutions. If you're dedicated, communicative, and eager to contribute to a vibrant team, we encourage you to apply!. Responsibilities. . Provide top-tier assistance to Spanish-speaking customers via phone, email, and chat.. . Interact with customers to understand their issues and provide prompt resolutions.. . Document all customer interactions accurately in the CRM system to ensure effective tracking and follow-up.. . Collaborate with other team members and departments to escalate and resolve more complex issues.. . Maintain up-to-date knowledge of product features and company policies to better assist customers.. . Contribute to a positive team environment by sharing insights and feedback on common customer issues.. . . Fluency in Spanish and English; additional languages are a plus.. . Experience in customer support or service roles is preferred.. . Excellent communication skills, both verbal and written, with strong active listening abilities.. . Problem-solving skills and a proactive approach to customer service.. . Familiarity with CRM systems and basic computer applications.. . A team-oriented mindset with the ability to work independently in a fast-paced environment.. . Company Location: Greece.