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Customer Success Manager (CSM) - Latin America - Remote at Azumo. Azumo is looking for a. Customer Success Manager (CSM).  to lead client relationships and ensure the successful delivery and adoption of our software solutions. . The position is FULLY REMOTE, based in Latin America.. As a . Customer Success Manager. , you will play a critical role in building long term partnerships with our clients. You’ll work closely with cross-functional teams, Sales, Delivery  and Engineering to ensure customer satisfaction, engagement and retention.. The position demands a hands-on, client-focused individual who excels at building long-term relationships, driving customer engagement, and ensuring the successful adoption of technology solutions.. Responsibilities:. . Serve as the primary point of contact for a portfolio of assigned clients, building strong, trust-based relationships through proactive communication and reliable support.. . Understand client business goals, challenges, and success metrics; translate them into strategic initiatives and implementation plans in collaboration with Delivery and Engineering teams.. . Lead onboarding and early-stage implementation for new clients, ensuring a smooth transition from sales to delivery with clear documentation and handoffs.. . Monitor customer health and track success metrics to anticipate risks and uncover growth opportunities. Proactively engage to ensure continued alignment and satisfaction.. . Support inbound and referred leads by participating in discovery calls, gathering requirements, and helping articulate Azumo’s value proposition.. . Serve as a strategic advisor during the pre-sales process, helping prospects shape technical roadmaps and delivery strategies based on business needs.. . Coordinate and sometimes deliver product demos or service capability walkthroughs to support consultative sales.. . Act as a conduit between clients and internal teams, relaying structured feedback to inform product decisions, service enhancements, and delivery improvements.. . Drive upsell and cross-sell opportunities within accounts by recognizing client expansion needs and proactively offering tailored service solutions.. . The ideal candidate will have the following experience and qualifications:. . Bachelor’s degree in Computer Science, Business Administration or a related field.. . 4+ years of experience managing software development projects or working closely with technical teams throughout the SDLC (Software Development Life Cycle).. . . Effective communication skills (oral and written): Able to clearly synthesize technical information for non-technical audiences.. . Strong empathy and customer orientation: Able to understand client goals, frustrations, and aspirations.. . Strategic thinking: Capable of aligning customer needs with business objectives.. . Conflict resolution and negotiation: Skilled at managing tense situations constructively, always aiming for win-win outcomes.. . Time management and organizational skills: Especially important when handling multiple accounts simultaneously.. . Ownership mindset: Takes full responsibility for the success and outcomes of assigned accounts.. . General technical knowledge:  SaaS architectures, APIs, databases, AI/ML concepts, etc.. . Experience with JIRA and HubSpot.. . Ability to read and understand technical documentation: Even if not a developer, must communicate effectively with technical teams.. . Understanding of key success metrics: Ability to interpret KPIs such as churn, NPS, health score, retention rate, etc.. . . The candidate’s experience as a Project Manager and pre-sales is desirable. . . Fluent in English (essential).. . Based in Latin America.. . Company Location: Uruguay.