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Customer Success Manager (Remote - US) at Jobgether. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Customer Success Manager. in the . United States. .. In this role, you will be the primary point of contact for a portfolio of customers, helping them optimize their use of a software platform to drive business results. You’ll build and maintain strong, long-term relationships while proactively identifying opportunities for value delivery and engagement. As a strategic partner, you will provide product training, support issue resolution, and guide customers toward achieving their desired outcomes. This is a fast-paced, customer-centric position ideal for someone who enjoys solving problems, driving retention, and delivering meaningful customer experiences.. Accountabilities:. . Serve as the preferred Customer Success Manager for a designated list of accounts. . Build and maintain strong, senior-level relationships with customers. . Guide customers to maximize platform value and ROI through strategic use. . Lead proactive outreach to understand client goals and roadblocks. . Use data analytics to track customer engagement and drive targeted outreach. . Identify churn risks and engage customers to improve retention outcomes. . Collaborate with internal teams to resolve customer issues promptly. . Deliver product training, workshops, and other onboarding support. . Monitor account health and support contract renewal and upsell efforts. . Gather customer feedback to inform product development. . . 2+ years in customer-facing roles such as customer success, account management, or sales. . Strong written and verbal communication skills. . Ability to manage multiple projects and priorities with attention to detail. . Demonstrated problem-solving and de-escalation capabilities. . Comfortable providing training and reinforcing product value. . Self-motivated and able to work effectively in a remote environment. . Strong organizational and time management skills. . Customer-centric mindset with a passion for delivering value. . Experience with CRM or customer success platforms like Salesforce, Gainsight, or Tableau is a plus. . Project management skills and data-driven thinking are advantageous. . Company Location: United States.