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Croatian Speaking Customer Care for Travel Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Care Representative for a leading Travel Company! This engaging role allows you to work in the beautiful setting of Greece while assisting Croatian-speaking clients with their travel needs. If you have a passion for travel and delivering outstanding customer service, this could be the perfect position for you!. Key Responsibilities. Provide excellent customer support in Croatian via phone, email, and live chat for travel inquiries, bookings, and arrangements.. Assist customers with information regarding travel packages, itineraries, modifications, and cancellations.. Collaborate with internal teams to resolve customer issues and enhance the overall customer experience.. Document customer interactions and maintain accurate records in our CRM system.. Gather customer feedback to identify trends and suggest improvements for service delivery.. Stay informed about travel regulations, industry trends, and our product offerings to provide informed support to customers.. . Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, preferably in the travel or tourism sector, is highly desirable.. . Strong communication skills with a focus on customer satisfaction.. . Ability to work effectively in a fast-paced environment while managing multiple tasks.. . Strong analytical and problem-solving skills with attention to detail.. . Familiarity with CRM systems and travel booking platforms is an advantage.. . Willingness to relocate to Greece and embrace the cultural experience!. . Company Location: Portugal.