Spanish Speaking Customer Service for Online Travel Department at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP as a Spanish-speaking Customer Service Representative for our dynamic Online Travel Department! This exciting role is perfect for individuals who have a passion for travel and exceptional customer service skills. You will assist Spanish-speaking clients with their inquiries regarding travel bookings, provide information about destinations, and resolve any issues they may encounter during their journey. If you are enthusiastic, customer-focused, and ready to help others explore the world, this position is tailored for you!. Responsibilities. . Provide top-notch customer support to Spanish-speaking clients via phone, email, and chat.. . Assist customers with their travel inquiries, bookings, and modifications in a timely manner.. . Maintain an in-depth knowledge of travel products, services, and destinations offered by the company.. . Document all customer interactions in the CRM system and ensure accurate record-keeping.. . Collaborate with the travel team to ensure a seamless customer experience and implement best practices.. . Participate in training sessions to stay informed about new offers, products, and travel policies.. . Gather customer feedback and provide insights to improve service delivery and product offerings.. . . Fluent in Spanish, both written and spoken; proficiency in English is required.. . Exceptional communication and interpersonal skills with a customer-centered approach.. . Strong ability to handle inquiries and resolve issues efficiently.. . Attention to detail and ability to multitask in a fast-paced environment.. . Previous experience in customer service, particularly in the travel industry, is preferred.. . Familiarity with CRM systems and online booking platforms.. . Passion for travel and eagerness to help customers plan their perfect trips.. . Company Location: Spain.
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