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Spanish Speaking VIP Customer Support Agent at Patrique Mercier Recruitment By Nellie. Join the dynamic team at Patrique Mercier Recruitment FR as a Spanish Speaking VIP Customer Support Agent. This prestigious position allows you to engage with high-profile clients, providing top-level support and ensuring an outstanding experience. If you are passionate about customer service and eager to work in an upscale environment, we want to hear from you!. Responsibilities. . Offer personalized support to VIP Spanish-speaking customers through various communication channels including phone, email, and live chat.. . Build and sustain strong relationships with clients, ensuring their needs are met promptly and efficiently.. . Address complex inquiries, provide solutions, and resolve issues in a timely manner.. . Maintain detailed records of customer interactions for service improvement and continuity.. . Collaborate with internal teams to drive service excellence and enhance customer satisfaction.. . Identify opportunities for improving customer support processes and recommend enhancements.. . Stay informed about company products and services to deliver accurate, timely information to clients.. . . Fluency in Spanish and English, both written and spoken.. . Experience in customer support, preferably with VIP or high-value clients.. . Exceptional communication and relationship-building skills.. . Strong analytical skills and ability to resolve issues effectively under pressure.. . Detail-oriented and highly organized attitude.. . Proficiency in CRM systems and standard office software.. . A proactive mindset with a commitment to providing outstanding customer service.. . Company Location: Spain.