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Aftersales & Customer Support Assistant at Virtual Staff 365. Our client is a leading Australian retailer of premium furniture, lighting, and homewares. They are known for their timeless style and high-quality craftsmanship.. They're looking for a remote. Aftersales & Customer Support Assistant. who thrives on resolving customer issues post-purchase and can manage logistics-related enquiries with confidence and care.. Job Responsibilities:. Your primary focus will be . aftersales care. — making sure customers feel supported after they’ve placed their order. This includes:. . Handling . inbound enquiries via phone, email, and live chat. . . Investigating . delivery delays, damages, and missing items. . . Liaising with . couriers, warehouses, and internal teams. to resolve issues . . Proactively . updating customers. on their order status and resolutions . . . Processing returns, exchanges, and amendments. . . Logging all interactions in the CRM with detail and accuracy . . Maintaining a high standard of . empathy, clarity, and professionalism. . . . Experience in customer service, after-sales, eCommerce, or logistics support. . Strong written and verbal communication in English (clear & friendly tone). . Problem-solving mindset with a calm, professional manner. . High attention to detail in logging, follow-ups, and issue tracking. . Comfortable using CRM, helpdesk, and order management systems (e.g., Shopify, Cin7, Gorgias, Zendesk). . Availability to work weekends.. . A quiet, reliable remote setup with fast internet. . Company Location: Philippines.