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Customer Success Manager (Remote - Germany) at Jobgether. This position is posted by Jobgether on behalf of New Inergy GmbH. We are currently looking for a Customer Success Manager in Germany.. This role offers an exciting opportunity to become a key player in the fast-growing e-mobility sector by providing excellent customer support and guidance. You will be the first point of contact for customers, helping them navigate their e-mobility challenges and delivering tailored solutions. Through hands-on coaching and mentoring, you will quickly gain expertise in electric vehicle charging technologies. The position combines customer service, problem solving, and complaint management within a dynamic and supportive team environment that values innovation and sustainability.. . Accountabilities:. . Serve as the primary contact for customers via phone, email, chat, and occasional on-site visits.. . Analyze and resolve customer issues effectively, ensuring high satisfaction levels.. . Handle complaints professionally, aiming for customer-oriented solutions.. . Document all customer interactions accurately in the internal system.. . Collaborate with team members and contribute to continuous improvement in service delivery.. . Participate actively in coaching and mentoring programs to deepen product knowledge and customer engagement skills.. . . Completed apprenticeship or degree, with a strong interest in contributing to emission-free mobility.. . Good technical understanding of IT and electric vehicles.. . Excellent communication skills, both in German and English (written and spoken).. . Strong service orientation, with patience and a friendly demeanor.. . Organizational skills to maintain composure and efficiency in a fast-paced environment.. . Valid Class B driving license.. . Motivation to learn and grow within the e-mobility sector.. . Company Location: Germany.