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Italian Speaking Customer Service for Insurance industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is excited to present an opportunity for an Italian Speaking Customer Service representative within the Insurance industry. As the leading agency for candidates seeking employment abroad in their native language, we specialize in connecting talented individuals with dynamic roles across various sectors, including consumer services, social media, gaming, healthcare, and more. Our tailored recruitment process ensures that we align the best candidates with employers that fit their skills and aspirations. This position is ideal for individuals passionate about customer service, who want to leverage their language skills in an international context. As part of our client’s team, you will play a crucial role in delivering exceptional service to Italian-speaking clients while promoting our client’s commitment to excellence in the insurance industry. If you are seeking an exciting opportunity to advance your career and work in a vibrant international environment, we invite you to apply and discover how Patrique Mercier Recruitment can assist you in finding your dream job abroad.. Responsibilities. . Provide exceptional customer service support to Italian-speaking clients in the insurance sector.. . Resolve customer inquiries and issues via phone, email, or chat in a timely manner.. . Educate clients on insurance products and services, clarifying policy details as needed.. . Process policy renewals, claims, and adjustments in accordance with company procedures.. . Maintain accurate records of customer interactions and transactions in the system.. . Collaborate with team members to enhance the overall client experience and service delivery.. . Address and escalate any unresolved issues to higher management when necessary.. . . Fluency in Italian and English, both written and spoken.. . Previous experience in customer service, preferably in the insurance industry or related field.. . Strong communication and interpersonal skills, with the ability to empathize with customers.. . Proficient in using customer relationship management (CRM) software and other relevant tools.. . Ability to work independently and as part of a team to meet targets and deadlines.. . Excellent problem-solving skills and a proactive approach to customer service.. . A positive attitude and a strong desire to help customers find solutions.. . Company Location: Greece.