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Portuguese Speaking Customer Service For The World's Leading Delivery Platform at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an exciting opportunity for Portuguese Speaking Customer Service Representatives to join the world's leading delivery platform. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are committed to providing exceptional support to customers using our leading-edge delivery services. You will play a vital role in ensuring a seamless experience for users while communicating in Portuguese.. Key Responsibilities. . Manage customer inquiries regarding delivery services, account issues, and order tracking via phone, email, and chat in Portuguese.. . Provide accurate information on services, pricing, and company policies.. . Assist customers with placing orders, resolving deliveries, and addressing any concerns.. . Document customer interactions and maintain records in the customer relationship management (CRM) system.. . Collaborate with logistics and operational teams to improve service delivery and resolve issues.. . Stay updated on service offerings and industry trends to provide knowledgeable support.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, especially in the delivery or logistics sector, is preferred.. . Outstanding communication skills with a friendly and approachable manner.. . Strong problem-solving abilities and a commitment to customer satisfaction.. . Ability to multitask and handle inquiries in a fast-paced environment.. . Proficiency in using CRM systems and other customer service software.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.