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Dutch Speaking Customer Support for Car Leasing & Financing Department at Mercier Consultancy Europe. Mercier Consultancy Europe is seeking a Dutch Speaking Customer Support Agent to join our Car Leasing & Financing Department. In this pivotal role, you will provide top-notch support to our customers, assisting them with inquiries related to car leasing options, financing plans, and account management. Your fluency in Dutch will be crucial in ensuring clear communication and a positive customer experience. If you are passionate about the automotive industry and possess strong customer service skills, we would love for you to be part of our dynamic team!. Responsibilities. . Handle customer inquiries via phone, email, and chat in Dutch concerning car leasing and financing services.. . Provide detailed information about leasing options, terms, and conditions.. . Assist customers with the application process for leasing and financing agreements.. . Resolve issues related to account management, payments, and service inquiries.. . Document customer interactions meticulously for quality assurance purposes.. . Collaborate with internal teams to streamline processes and enhance user experience.. . Stay informed about the latest trends and offerings in the car leasing and financing market.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, particularly in automotive financing or leasing, is preferred.. . Strong communication and interpersonal skills with a customer-first mentality.. . Able to manage multiple inquiries and resolve issues in an efficient manner.. . Familiarity with customer service software and automotive industry terminology.. . Detail-oriented with excellent organizational skills.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Company Location: Greece.