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Technical Client Success Specialist at Vable. Location: . Fully Remote, UK. Contract Type:. Full-time, permanent, 40 hour per week Mon-Fri. Department: . Client Success. Interviews: . Max 4 stages. About Vable. Vable . is a news aggregation and publishing platform that supports international law firms, consultancies and government departments in staying ahead of critical developments.. We help our clients manage information overload by streamlining the way they discover, curate and share vast volumes of professional content.  By delivering the right information to the right people at the right time, we enable lawyers and business leaders to stay informed, respond faster, and make confident decisions - all while saving valuable time.. The Opportunity. As our Technical Client Success Specialist, you’ll act as the technical liaison within Client Success, collaborating with colleagues across Content, Product, and Engineering to ensure client issues are diagnosed and resolved efficiently. This role combines technical understanding of content sources with strong communication skills to ensure clients receive clear, timely updates, and that internal teams have a reliable technical escalation point.. You’ll bridge the gap between real customer challenges and technical solutions, turning confusion into clarity and helping the team resolve technical issues faster and with greater confidence.. We're looking for someone exceptional to fill this role - but working at Vable is pretty exceptional too. You'll have real ownership, work with cutting-edge technology, and directly impact how thousands of legal professionals access information.. What You’ll Be Doing (Day to Day) . 🛠️. Serve as the first-line technical escalation for the Client Success team - validating and troubleshooting issues raised by colleagues or clients, and proactively identifying potential platform or content-related problems to escalate appropriately before they reach Engineering.. Conduct issue validation and replication to identify whether the root cause relates to configuration, platform functionality, or content.. Own all client-facing communication related to content sources, providing proactive updates, clear explanations, and timely responses to client requests, and occasionally assisting with content-related tasks to maintain understanding of technical processes and provide backup support when needed.. Translate technical issues into clear, actionable updates for clients and internal stakeholders.. Provide structured feedback loops between Client Success, including the content management team, and the Product and Engineering teams - sharing patterns and insights that help prevent recurring technical issues or highlight risks.. Ensure troubleshooting steps and learnings are documented and shared - maintaining clear internal references and contributing to team knowledge and client-facing guidance where technical clarity is needed.. Stay up to date with platform functionality and updates to ensure accurate troubleshooting, documentation, and client communication.. Support and perform technical configurations such as Single Sign-On (SSO), Active Directory, or future API connections for new and existing clients.. What You'll Bring. Essential Experience. 3–5 years of experience . in a technical troubleshooting role within a SaaS or data-driven environment, ideally with exposure to client communication.. A . strong technical aptitude. , with hands-on experience troubleshooting platform behaviour, data, or content delivery issues, and basic integrations in a SaaS environment.. Excellent written and verbal communication skills. , with the ability to explain technical issues clearly and empathetically to clients and internal teams.. Experience in a . client-facing role that involved technical troubleshooting or platform support. (e.g., Customer Success Engineer, Technical Support Specialist, or Implementation Analyst).. A . problem-solving mindset. , using  structured thinking to investigate issues, identify patterns, and take initiative in moving problems toward resolution.. Have a . collaborative, values-driven approach. , comfortable working across teams.. The . right to live and work in the UK. Core Competencies. Technical curiosity – you don’t just flag issues, you investigate to understand root causes.. Analytical problem-solving – you diagnose accurately using patterns, data, and replication rather than trial and error.. Clear communication – you translate findings into language Client Success, Product, and Engineering team members can act on.. Collaboration – you work effectively across teams to surface issues, share insights, and ensure smooth resolution.. Customer impact mindset – you recognise that swift, accurate communication and resolution directly affect client experience and retention.. Initiative and ownership – you take responsibility for follow-through and help ensure every issue reaches closure.. Nice to Have (But Not Required). Familiarity with content aggregation or data ingestion processes (e.g., RSS/email feeds, metadata handling).. Experience working with authentication or integration concepts such as Single Sign-On (SSO), Active Directory, or APIs.. Comfortable learning and using new SaaS tools for communication and troubleshooting.. Why This Role Matters. This role strengthens Vable’s client experience by ensuring technical issues are understood, communicated, and resolved efficiently. You’ll act as the bridge between clients, the Client Success team, and technical teams - helping prevent bottlenecks, reduce escalations, and improve clarity when something goes wrong.. By combining technical investigation with clear communication, you’ll give clients confidence that their challenges are in capable hands and free up the wider team to focus on proactive success and growth.. 💼 What We Offer . Real ownership: you’ll lead technical investigations and communication, not just pass things along.. Visible impact: your work directly improves client experience, reduces escalations, and strengthens collaboration across teams.. Flexibility: work remotely from anywhere in the UK within a supportive, results-oriented culture.. Learning and development: dedicated learning time each month and an annual allowance to invest in courses, conferences, or other learning opportunities that support your growth at Vable.. Meaningful work: contribute to a team that values problem-solving, collaboration, and delivering lasting client value.. Wellbeing & benefits that actually mean something: competitive package, employee assistance resources, and a culture that cares about people, not just output.. Our Values. 💚 The way we work reflects our values daily:. We. take ownership & deliver . - we're accountable and make things happen. We’re . curious. - we ask questions, explore ideas, and keep learning. We’re . always a team. - we succeed together, never alone. We’re . kind & empathetic . - we support each other as people, not just colleagues. Application & Interview Process . Submit your CV along with a short cover note and respond to some questions. We believe in a thorough but efficient selection process that gives you the opportunity to demonstrate both your technical and communication strengths. The exact format may vary, but typically includes:. Initial conversation with our People team - an informal chat to learn about your background, motivation, and fit for the role.. Technical and practical interview - exploring your troubleshooting approach, analytical thinking, and clarity in communication.. Final interview with senior members of the team to discuss collaboration style, ownership, and growth potential.. Total process: . 2-3 weeks. and around . 5 hours. We’re excited to meet the next Vabler who will bring this role to life. If you’ve read this and can see yourself in it, we’d love to hear from you.. With your permission, we record recruitment calls to ensure fairness, accuracy and collaboration across our fully remote team 🎥. At Vable, we value diversity and inclusion. We welcome applications from all backgrounds and experiences, and hire based on skills, potential, and passion for the role.. Company Location: United Kingdom.