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Account Manager at Remote VA. The Account Manager will oversee . client accounts. , ensuring exceptional client satisfaction, seamless operations, and high-performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.. This is a high-responsibility role requiring strong leadership, organization, and client relationship skills.. Key Responsibilities. Client Relationship Management. Serve as the main point of contact for assigned client accounts . Conduct regular check-ins (weekly/bi-weekly/monthly depending on client tier) . Ensure client needs, KPIs, and expectations are clearly understood and documented . Proactively address concerns before they escalate . Maintain high retention and satisfaction rates . Identify upsell and expansion opportunities within accounts . Worker Oversight & Performance Management. Monitor worker productivity, quality of work, and task completion . Ensure workers understand client expectations and KPIs . Conduct regular performance reviews and coaching sessions . Address attendance, quality, or behavioral concerns promptly . Coordinate with recruitment if replacements or additional hires are needed . Ensure proper onboarding and training alignment for new VAs. Track client concerns and ensure resolution . Worker Monitoring & Coordination. Monitor daily attendance and task completion of VAs . Ensure workers follow client SOPs and instructions . Escalate performance or behavioral issues to the Account Manager . Assist in onboarding new workers by ensuring they receive proper documentation and training materials . Conduct basic quality checks on deliverables . KPIs for Success. Timely response to client inquiries . Accurate tracking and documentation . worker attendance and task completion rates . Minimal escalations due to preventable issues . Client satisfaction feedback. Qualifications. 1–2 years experience in customer service, account support, or operations . Experience working with remote teams is a plus . Strong written and verbal English communication skills . Highly organized and detail-oriented . Able to multitask and manage multiple accounts . Proficient in Google Workspace and project management tools . Skills Required. Communication & follow-up discipline . Organization & documentation . Basic performance monitoring . Problem identification & escalation . Time management. Work Setup. Remote . Full-time . Must be available during client business hours (EST). Company Location: South Africa.