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Finnish Speaking Customer Experience Representative at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization.. Responsibilities. . Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels.. . Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.. . Maintain detailed records of customer interactions and feedback within our CRM system.. . Collaborate with various departments to enhance customer service processes based on customer insights and experiences.. . Stay updated on product lines and company policies to offer accurate and effective support.. . Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.. . Assist in the training of new team members by sharing your knowledge and best practices.. . . Fluency in Finnish and English, with excellent written and verbal communication skills.. . Experience in customer service or a similar role is preferred but not mandatory.. . Strong problem-solving abilities and a dedicated customer-centric approach.. . Capability to engage effectively with customers from diverse backgrounds.. . Familiarity with CRM tools and customer support software.. . Excellent organizational skills and attention to detail.. . A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service.. . Company Location: Finland.