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Polish Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Transportation industry, particularly within rail and shipping services. If you are looking for a dynamic role that combines customer service excellence with a passion for transportation, this opportunity is for you. You will be responsible for providing top-notch assistance to customers in Polish, helping them navigate their transportation inquiries and requirements.. Key Responsibilities. . Handle customer inquiries related to transportation services, booking processes, and shipping information via phone, email, and live chat in Polish.. . Provide detailed information on service options, pricing, and schedules.. . Assist customers with reservations, changes, and cancellations promptly.. . Resolve customer complaints and issues to ensure satisfaction and loyalty.. . Maintain accurate records of customer interactions and transactions in the CRM system.. . Collaborate with operational and logistics teams to deliver timely information to customers.. . Stay updated on transportation policies, industry trends, and service changes.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English is an advantage.. . Previous experience in customer service, ideally within the transportation or logistics sector.. . Excellent communication and interpersonal skills with a strong customer service orientation.. . Strong problem-solving skills and a proactive approach to client issues.. . Ability to manage multiple inquiries effectively in a fast-paced environment.. . Familiarity with transportation management systems and CRM software is desirable.. . Willingness to work flexible hours, including weekends and public holidays if necessary.. . Company Location: Greece.