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Italian Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about providing exceptional service within the financial sector. As a member of our team, you will assist clients with their banking inquiries in Italian, ensuring they receive the support they need for a seamless banking experience.. Key Responsibilities. . Respond to customer inquiries regarding banking products and services via phone, email, and chat in Italian.. . Assist customers with account management, including opening new accounts, processing transactions, and addressing concerns.. . Provide information about loan options, interest rates, and banking regulations.. . Resolve customer complaints and issues efficiently while maintaining a focus on customer satisfaction.. . Accurately document customer interactions and maintain comprehensive records in the CRM system.. . Collaborate with various banking departments to enhance the customer experience.. . Stay updated on banking policies and financial products to provide accurate advice to customers.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly within the banking or financial services sector.. . Strong communication skills with a customer-oriented approach.. . Ability to explain complex financial information clearly and effectively.. . Excellent problem-solving skills and attention to detail.. . Proficiency in using banking software and CRM applications.. . Willingness to work flexible hours, including evenings and weekends if necessary.. . Company Location: Greece.