We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Operations Assistant (E-commerce | Retail Fashion) - Work from home at Twoconnect. The Operations Assistant plays a vital role in supporting e-commerce operations by providing end-to-end assistance across administration, customer service, order management, systems maintenance, and project coordination. This role requires a versatile individual with excellent communication skills, critical thinking ability, and a proactive approach to problem-solving. With a wide variety of ad hoc projects, the Operations Assistant ensures seamless day-to-day operations while enabling the business to scale efficiently.. . Review, process, and manage daily customer order queries.. . Act as a liaison between customers and internal teams for inquiries, order updates, and escalations.. . Ensure timely follow-up on tickets, questions, and critical customer communications.. . Manage calendars, inboxes, and travel arrangements for senior staff.. . Support filing, record-keeping, and document management, implementing improved systems for efficiency.. . Prepare reports and compile information into polished PDF documents.. . Provide PA support, ensuring smooth day-to-day operations for leadership.. . Maintain NetSuite and Shopify daily.. . Support integration and maintenance of customer service platforms (e.g., Gorgias).. . Handle inbound and outbound communications with professionalism and accuracy.. . Support communication outreach campaigns, including customer updates and project-based communications.. . Liaise with internal and external stakeholders across multiple time zones.. . Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns).. . Assist in tracking project deliverables.. . Support business-critical projects across operations, customer support, and business development.. . Collaborate with leadership on business improvement projects and operational strategy.. . Other position-level duties as instructed by the CEO.. . . Bachelor’s degree in Business Administration or relevant field.. . At least 3 years of experience in operations, administration, or customer support (e-commerce experience preferred).. . Exposure to ERP/CRM systems such as NetSuite, Shopify, and customer service platforms (e.g., Gorgias).. . Experience in order management, scheduling, or executive support.. . Strong computer literacy, with willingness to adopt and expand knowledge of AI tools.. . Strong organisational and multitasking skills with attention to detail.. . Critical thinking and problem-solving ability, with a proactive mindset.. . Strong communication skills, both written and spoken English.. . Ability to learn quickly and adapt to new systems and processes.. . Technical competency with NetSuite, Shopify, WMS, Gorgias, and AI tools a plus.. . Professionalism in dealing with sensitive information, clients, and partners.. . Ability to thrive in a fast-paced, high-volume environment.. . Company Location: Philippines.